Get Answers From Your Customers Faster — Directly From Your Manager SE Screen.
*Courtesy of Mitchell1
This service is currently not available in Canada.
Reaching customers for repair approvals or status updates has been a constant challenge. When a vehicle is tying up a repair bay because additional work has been found, you need to get approval from that customer ASAP.
With MessageCenter, you can reach your customers right away with text messaging directly from inside your ManagerSE shop management system. Eliminate roadblocks like calls going to voicemail or emails that go to an address your customer may not check right away. Text messaging has become so popular that it is now a preferred communication method for many consumers, allowing you to share important information quickly.
MessageCenter adds seamlessly integrated, two-way texting inside Manager SE, so you never have to leave Manager SE program screens to send or receive a text. And you always have the choice of typing quick “on-the-fly” text messages to customers or sending a custom templated message for common issues.
Stay in touch with your repair customers like never before and maximize your workday schedule. Get necessary answers fast when shop time is crucial. Key features that will help you increase daily efficiency include:
- Text messaging directly from Manager SE Work-In-Progress, Order, Revision or Appointment Editor screens
- Unique, dedicated texting number (with area code*) for each shop
- Flexibility to send on-the-fly text messages or create and use custom templates
- Conversations with customers (text threads) are saved for later review
MessageCenter is designed for use with Manager™ SE or ShopKey® Professional SE.
*Note: States served by a single area code may run out of available phone numbers. In this case, a number with a different area code will be assigned to the shop and will NOT impact the texting service in any way. MessageCenter is currently not available in Canada.