SocialCRM uses the D.I.F.M or “Do It for Me” service model. This means that the majority of the service is automated, including service reminders, thank-you emails and review requests, as well as results reporting sent automatically every month. We do all this for you. But automation doesn’t mean that repair facility owners don’t need to be involved. You know your business better than anyone and your insights are invaluable when creating a program to drive results.
We’ve found that our SocialCRM clients get the best outcomes when the repair facility owner is engaged and spends time with their support agent to customize the promotions, review reports and provide feedback and suggestions about their specific business needs. When you’re engaged in this way, it allows your SocialCRM support agent to make the necessary changes to your service reminders, thank-you emails, etc. to improve consumer response.