- Technical Service Bulletins (TSBs) are provided by the Original Equipment Manufacturer (OEM) to advise technicians on how to fix the vehicle. TSBs are usually associated with common problems for that specific vehicle, often published to clarify frequently asked questions.
- A recall is either issued by the OEM or the National Highway Traffic Safety Administration (NHTSA) to repair something that is considered a safety issue. The OEM must alert customers and the OEM is responsible for fixing the issue.
- A campaign is similar to a recall without the safety issue as a factor. The OEM does not have to communicate the campaign, leaving responsibility to the vehicle owner for awareness.
The easiest way to find TSBs, recalls and campaigns in ProDemand is to use the Quick Links bar on the 1Search page. After you’ve selected your vehicle, ProDemand will automatically navigate you to the 1Search module. Across the middle of the page, ProDemand displays the Quick Links bar to help you navigate to the most commonly looked up information for this vehicle. The TSB button is on the far right side of the Quick Links bar.
Upon clicking the TSB button, a page will open displaying a search bar at the top and a listing of categories underneath. All TSBs, campaigns, and recalls are included in the category listings. To navigate, you can either click through the category listings, or use the search to narrow your category listings and more directly find the document you are looking for.