Customers often try to put off repair work because they feel like it's too expensive or they just can't justify the cost right now so it is especially important for you the service repair facility owner to help your customers understand the value of their car. Explain all of the benefits of repairing their car now rather than later. We all know putting off maintenance can lead to costly repairs but your customer might not. Explain the how poor preventive maintenance can affect the overall performance of your customers vehicle and how that can directly affect their MPG.
Take time to look at the customer's history so you know just how much they can about their car. With Mitchell1 Manager SE, you can see your customer’s history with your service repair facility in one window – lifetime dollars spent, number of invoices, invoice average, credit status, and more. You’ll know when a customer deserves extra attention and how to prioritize vehicles in your service repair facility. You’ll also see all of a customer’s vehicles listed by year/make/model and license, body color, and other attributes, with recommendations for each in a fully sortable and searchable view. Understanding their history will help you understand their hot buttons.