A small percentage of workers' comp claims are fraudulent, but quite a few claims in fact nearly 25% of all lost claims are exaggerated. Meaning the employee has recovered enough to return to work but has not returned to work. This can be due to employee intent, a medical provider's lack of industry knowledge or employer disinterest. You can reduce or eliminate fraudulent claims through the following tips.
10 ways to eliminate fraudulent workers' compensation claims
TruckSeries is the only comprehensive repair information software suite of its kind available for Class 4-8 trucks, giving you a one-stop, single log-in, all-makes data resource with scalable wiring diagrams, digital pictures, DTC-to-diagnostics, and so much more, all delivered in seconds. We’ve packaged of all our industry-leading estimating, diagnostic trouble code and repair information for medium- and heavy-duty vehicles into a single application.
Learning this lesson now can quickly change the effectiveness of your sales staff.
By: Chris "Chubby" Frederick
As you are using ProDemand, you may have noticed the SureTrack tab that populates after completing a 1Search for your selected vehicle. If you’ve been hesitant to click on the tab, you shouldn’t be – SureTrack offers valuable real-world content to help you diagnose even the most difficult codes and symptoms.
SureTrack, an experience-based repair information resource, was designed with an interactive community to connect automotive technicians so they can help each other out of tough repair situations. If you’re a new SureTrack user, or even a seasoned one, a good place to start is with the SureTrack Frequently Asked Questions (FAQ) page. This page has answers to the most-asked questions about how the system works. It includes many topics about SureTrack as listed below. Click on a topic to view that section of the FAQ page.
In my role as the ProDemand Trainer, I have the chance to talk to many new customers to help them get up and running smoothly with ProDemand. Lately, one of the questions I’ve heard frequently is, “How do I find the connector end views for the ECM in ProDemand?”
Most shops think of increasing parts profit as getting a lower price on their parts purchases, or charging the customer a higher price for parts. Of course, both of these methods are correct, but I have found a multitude of shops have already done this…and still, their end-of-the-month parts profit is much lower than the percentage of profit they make on each part. Why? Because of the many parts that get put into vehicles during the repair and service process, lots of parts never get listed on the repair order.
How you handle comebacks can greatly affect productivity. The solution after a comeback, is to make sure each technician put his name or technician number next to each labor line before he turned in his repair order. Do this as a policy change and not as part of disciplining your technicians. (Remember: Keep morale and productivity up.) Here's an example of a problem, and the solution that I would use as a shop owner. Let's say a technician forgets to tighten the oil-pan drain plug. The vehicle comes back with either an oil leak or a seized engine, right?
