Customers often try to put off repair work because they feel like it's too expensive or they just can't justify the cost right now so it is especially important for you the service repair facility owner to help your customers understand the value of their car. Explain all of the benefits of repairing their car now rather than later. We all know putting off maintenance can lead to costly repairs but your customer might not.
ProDemand provides all the data you need at your fingertips when repairing a vehicle. Even before searching for information to repair a concern with a vehicle ProDemand provides you with lists of top ten items unique to the vehicle you are working on.
Those top 10 lists include: Commonly replaced components replaced; common trouble codes looked up on the vehicle, common symptoms and top 10 common look-up on the vehicle.
Customers are complicated to say the least. They rarely walk in to your service repair facility with a smile and it is your job to make sure they leave smiling. It's much easier if you keep them in the loop so they aren't surprised by an unexpected breakdown. Using Facebook, Twitter, and email you can help keep your customer happy by educating them.
Jim, who was visiting the countryside for the weekend, was in for quite a surprise… he just didn’t know it. While driving through a dimly lit country road, Jim noticed a ghastly scent in the cockpit of his European sports sedan. Convinced it was nothing, Jim continued driving through the dark wilderness in search for the local hotel. Suddenly, Jim felt a severe chill run down his body. A hazy white phantom entered the vehicle and attached itself to the windshield! Terrified, Jim stopped the vehicle and ran far, far away, never to be seen again.
Actually, fracture-split connecting rods are a technology used in some of the very latest engine designs on the market.
Usually, connecting rods and their adjoining end caps are separately forged and machined. Rods may also be forged as a single piece, with a slightly oblong big end. The end cap is then cut from the rod and machined for a precise fit.
Whether your fleet is large or small, one make or many, we have the comprehensive coverage to keep your trucks on the road and profitable. You’ll find all of our exclusive, best-in-class information for all makes in one place to make repairs faster, increase the number of repairs your techs can do, and keep your trucks rolling.
you all of the tools you need to get the most out of your customer interactions and service writing. We offer all of the parts catalogs you need — 20 catalogs, and more to come — just a click away in Manager SE. Check warehouse inventory and order parts with up-to-the-minute pricing. If a catalog has a picture of the part, Manager SE will show it you, so you know that you’re ordering the exact part you need. Better yet up-to-date and time-tested parts and labor information is just a click away from anywhere within Manager SE.
In the repair business, that old familiar saying that “time is money” really is true. So it’s important to have diagnostic and repair information tools close at hand to get a quick start on the correct diagnosis and repair.
As OEMs introduce ever-changing technologies to the market, repair technologies are also evolving to keep pace. Staying current with everything can be a big challenge, especially when coupled with the need to work as efficiently as possible to stay profitable.
Would you like to use some of your customer history data outside Manager SE? Here’s a really simple way to build an export file in the CSV format.
The following procedure describes the steps to take in Manager SE to run a mail-merge request to create an export file:
1. Click on the Reports icon to access the Reports tabs.
2. Select the Follow Up tab to display available postcards and letters.
Air filters are normal wear items that require regular checks and replacement.
Their role is to trap dirt particles that can cause damage to engine cylinders, walls, pistons and piston rings. In fuel-injected vehicles, the air filter also plays a role in keeping contaminants off the airflow sensor.
The engine management system can compensate for a dirty air filter up to a point, but when the restriction becomes too great, engine performance and fuel economy begin to suffer.
