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Real-world experience-based answers to your questions

When greeting a customer, or working on a car, there are plenty of steps that must be taken. There are many different questions, many different programs and occasionally there are questions about a problem you may be trying to solve on a customer's vehicle. Wouldn't it be nice to save time on all of these things? ProDemand offers many benefits to its users, including: OEM Repair, estimating, maintenance, and real-world experience-based answers to your questions.

Offering Value on Facebook

Your Facebook page is a great venue for updates on your business, but don’t get carried away. People don’t want or need an in-depth report on your latest company picnic. Instead, offer greater value by combining a timely mix of content about your business (product tips, sales events, behind-the-scenes items and photos) with third-party content, such as links to industry blogs and forums. This builds your credibility as a resource of value to users.

How to Access Technical Service Bulletins (TSBs), Campaigns and Recalls in ProDemand

  • Technical Service Bulletins (TSBs) are provided by the Original Equipment Manufacturer (OEM) to advise technicians on how to fix the vehicle. TSBs are usually associated with common problems for that specific vehicle, often published to clarify frequently asked questions.
  • A recall is either issued by the OEM or the National Highway Traffic Safety Administration (NHTSA) to repair something that is considered a safety issue. The OEM must alert customers and the OEM is responsible for fixing the issue.

Keeping Tabs on Your Schedule the Easy Way

Make an Estimate for every appointment- This helps you in more ways than the schedule, but by making the estimate and placing the labor on it, you automatically tally the hours. Once you have Estimate built, place it on the correct day.

Time loading. You need to know your daily time load — the number of hours you want to set aside for each tech. With that knowledge, it will be easy to see which days are full and which can take more.

Carry-over jobs. You need to input carry-over labor to next day. We make a manual entry so we don’t double book.

SocialCRM - Manager SE Integration.

For the first time ever, shop owners professionals can now access important customer and vehicle information, as well as key marketing techniques, including real-time customer review notifications from inside their shop management system, thanks to the integrating of Mitchell 1’s SocialCRM and customer marketing information into the Manager SE side!

Temperature Pricing

Objective: Increase awareness, provide crew incentives, create excitement, and increase sales.

Put a large outdoor thermometer outside your front door and encourage members of your staff to chat with customers about the weather. The employee announces that certain items are being offered for a price that corresponds to the temperature. For example, if it’s 50 degrees out, all alignments are offered for $50.

It’s Time to Winterize Your Electrical System

Are you losing your marbles?

Place a jar full of marbles in the employee break area and another empty jar next to it labeled “Great Service Jar.” Decide what value to give each marble—25 cents, 50 cents, or $1. Each time a team member does something extra to help a customer or another team member, that team member takes a marble and puts it in the Great Service Jar.

Finding The Sweet Spot

One of the major factors of success in the service repair industry is attention to detail. In order to be successful no detail can be overlooked. As a service repair facility owner or manager you should be managing every aspect of your facility from marketing to technician tracking. With that being said, of course you need a professional tool to do so. Check out Mitchell1's teamwork if you are in need of some extra help managing these aspects of your business.

ProDemand ProView Feature

ProView is a unique a new troubleshooting tool to help service professionals relate diagnostic trouble codes (DTCs) and symptoms to components based on real-world content. ProView often reveals surprising possible causes based on code combinations, helping guide techs quickly to an accurate diagnosis.

Innovation – No other repair resource can provide an interactive relationship back and forth between the code and the components that cause or contribute to the setting of the code.

Mitchell1 SocialCRM

In the 1980's, computers were just beginning to catch on for businesses and home use. They were big, bulky, expensive, and didn't do much in comparison to today's computers or even smartphones. Marketing was done via static outbound marketing such as Yellow Pages, signage, mailers, or even radio broadcasting. These were the primary ways to drive new business. In the past 30 years, these forms of marketing, however, have lost their luster and effectiveness as consumers search the Internet prior to making decisions regarding most everything in their lives.

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